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Website redesign

How to prepare for a website redesign without losing what works

A redesign should begin with evidence about useful pages, customer questions, brand recognition, and operational constraints.

Konify8 min read
Insight briefing 5 practical checkpoints
The idea in motion
Start withInventory before replacing
Finish withDecide the monthly operating model early
Use the checkpoints as a practical reading path.
  1. 01 Inventory before replacing
  2. 02 Separate visual frustration from business need
  3. 03 Collect real customer language
  4. 04 Plan redirects and launch ownership
  5. 05 Decide the monthly operating model early
Answer first

A redesign should begin with evidence about useful pages, customer questions, brand recognition, and operational constraints.

01

Inventory before replacing

Record current URLs, forms, integrations, analytics, search visibility, high-value content, downloadable files, and the pages staff frequently share.

02

Separate visual frustration from business need

A dated style may be real, but the redesign also needs to address navigation, content gaps, mobile behavior, conversion paths, update workflows, and measurement.

03

Collect real customer language

Use inquiry emails, call notes, and FAQ themes staff already know. Redesign copy should answer those questions - not invent a brand voice disconnected from how people buy.

04

Plan redirects and launch ownership

Useful URLs should not disappear without a redirect decision. The launch plan also needs named responsibility for domain, email, analytics, backups, updates, and post-launch support.

05

Decide the monthly operating model early

Ask who will own content updates, technical care, and approvals after launch. A redesign without that path becomes another stuck website.

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